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Terms and Conditions

All components of our My Deer Ivy products have been assembled by hand. Please remember, our products are decor items and they are NOT toys.

Our pieces contain small parts and we want to keep our little fans safe, so please keep out of reach from children. As with all handmade craft items, our items are delicate and fragile and should be handled with care to avoid damage and loosening of our hand-crafted pieces.

We do not offer a warranty period for any of our products. We advise you to follow general, fragile item care requirements and to take all precautions to ensure the quality of your products remain.

All My Deer Ivy designs are subject to copyright. This work is copyright. Apart from any use permitted under the Copyright Act 1968, no part may be reproduced by any process, nor may any other exclusive right be exercised, without the permission of the operators of My Deer Ivy 2017.

All of our designs, images, photographs, logos, text, HTML code or other intellectual property that is available on our website or on social media is the copyright of My Deer Ivy at all times.

This content may not be reproduced or republished in any part without consent from My Deer Ivy. The use of our property in relation to any business or for the advancement of any commercial venture is forbidden.

Action may be taken against and persons who are found to be breaching our conditions and copyright requirements.

All of our handmade pieces at My Deer Ivy are unique; colours and embellishments may vary between pieces and by photos.

We cannot be held liable for any differences in appearance due computers/mobiles/brochures etc.

As our items are handmade, colours and appearance etc. will differ slightly between products and this is not considered as a fault between products, but rather reflective of the hand work of each item.

As our products are personalised, My Deer Ivy are not able to change name requests where a customer has made an error or changed their mind. 

We understand that typos are possible, so please contact us immediately if you notice an error upon ordering and we will amend where possible.

Products are not registered for GST and therefore are not required to be listed with GST.

All items are unique and crafted by hand and all prices in our store are in Australian Dollars. 

We are hosted by BIG CARTEL and we use PayPal as our payment method as we believe this is a secure payment option available on the internet.

Orders are not processed until payments have cleared, and orders are not shipped unless a payment has been received in full. Based on this, we cannot secure stock if your payment has not cleared for any reason.

Once an order has been made, we are unable to accept cancellations. Please ensure that you are 100% satisfied with your selection prior to placing your order.

If you are not 100% satisfied with your purchase, we accept claims to return the product and to apply for a full refund. We do NOT refund for change of mind.

You can return a product for up to 30 days from the date you purchased it.

However, any product you return MUST be in the same condition you received it and in the original packaging. Please keep the receipt and email [email protected] with the reason for your request to refund including descriptive photographs. All return shipping costs are payable by the customer.

My Deer Ivy reserve the right to decline returns if they do not meet the conditions specified.

On occasion, we may offer promotions on our products.

Promotions are only valid during the time frame specified and all conditions must be met in order to redeem the promotional advantages.

My Deer Ivy have the right to end promotions at any time.

Amendments: My Deer Ivy may make amendments to the Terms and Conditions. We reserve the right to make these changes without notice or consequence.

Any change is effective immediately and will be published on our site.