Handmade with Care
Every My Deer Ivy piece is thoughtfully designed and handcrafted to order in Melbourne, Australia.
As each item is made especially for you, please allow time for your order to be carefully created before it's dispatched.
Production Time
Most orders are completed within 2–3 weeks.
During busy periods, sales or holiday seasons, production may take up to 4 weeks.
If you require your order by a specific date, please contact us before placing your order and we'll do our best to help.
Australia Shipping
All Australian orders are shipped via Australia Post.
Wholesale orders may be shipped via courier.
Standard Shipping
Standard Australia Post delivery times apply.
A tracking number will be emailed to you once your order has been dispatched.
Express Shipping
If you require Express Post, please select this option during checkout.
Please note that Express Post speeds up the delivery time after dispatch, but it does not reduce our production time.
A tracking number will be emailed to you once your parcel has been dispatched.
New Zealand & United Kingdom Shipping
We're excited to now offer shipping to New Zealand and the United Kingdom.
International shipping costs and estimated delivery times are calculated at checkout.
All international orders include tracking where available.
Please note that any customs duties, taxes or import charges imposed by your country are the responsibility of the purchaser.
Shipping Delays
Once your parcel has been lodged with Australia Post, delivery timeframes are outside of our control.
If your parcel appears delayed, please first check your tracking information.
If you need further assistance, please don't hesitate to contact us at [email protected] and we'll be happy to help wherever we can.
Lost or Damaged Parcels
Every order is carefully packaged before leaving our studio.
If your parcel arrives damaged, please contact us within 5 days of delivery and include photographs of:
- the packaging
- the damaged item
- your order number
We'll work with you to resolve the issue as quickly as possible.
If your parcel is lost in transit, we'll assist you in lodging an enquiry with Australia Post or the relevant postal service.
Incorrect Shipping Address
Please ensure your shipping address is correct before completing your order.
If an incorrect address is provided, additional shipping charges may apply if the parcel needs to be resent.